Terms & Conditions

1. Acceptance of Terms

By accessing the Citywide Medical Equipments website (citywideequipment.com), booking equipment on rent, or purchasing products and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.

2. Equipment Rentals & Ownership

• Rental Cycle: Rentals are billed on a monthly (30 days) or customized cycle as agreed upon at the time of booking.
• Equipment Condition: All medical devices, including hospital beds, oxygen concentrators, and BiPAP units, are thoroughly sanitized, tested, and delivered in pristine working order.
• Asset Ownership: Rented equipment remains the absolute property of Citywide Medical Equipments at all times. Subleasing, shifting to another address without prior notification, or tampering with assets is strictly prohibited.

3. Delivery & Installation

We provide rapid delivery and installation across Mumbai, Thane, and Navi Mumbai (MMR region). While our standard installation timeline is within 4 hours of order confirmation, unforeseen traffic or logistical constraints may occasionally affect delivery schedules. Customers must ensure proper electrical points and physical space are ready before technicians arrive.

4. Maintenance & User Responsibility

The user or caregiver is responsible for the safe handling of the equipment. Any damage caused by liquid spills, power surges, physical drops, or user negligence will be charged to the client. Normal mechanical wear and tear is fully covered under our standard support policy.

5. Payments & Security Deposits

• Advance Clearances: Rental charges must be cleared in advance at the beginning of each billing cycle to avoid service interruptions.
• Security Deposits: Certain high-value assets require a refundable security deposit, which is refunded promptly upon safe return and physical inspection of the equipment.

6. Returns & Cancellations

To stop billing for rental equipment, customers must notify our support team at least 24 hours prior to the renewal date to schedule a pickup. If equipment is returned mid-cycle, refunds or adjustments are subject to our company policy terms discussed during booking confirmation.

7. Limitation of Liability

Citywide Medical Equipments acts as a provider of medical devices and home healthcare gear. We do not provide clinical diagnoses. Equipment must be operated under proper medical guidance or prescription. Citywide shall not be held liable for indirect or consequential medical outcomes resulting from improper device usage.